From time to time orders will be damaged in shipping. Sometimes the carrier (UPS, Fedex or USPS) will contact you or us to report this. However, often the damage will show on the tracking information but otherwise will not be reported.
If you discover that your package has been damaged in shipping please contact us immediately. We are often notified days or weeks after the damage is visible via tracking.
Once we are made aware of the damage, we will investigate what happened and ensure you get all the parts you ordered. Unfortuantely we aren't able to offer express shipping for replacement parts in the case of damage without an adidtional charge.